Published in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
At Beamwiz, we value our customers and are committed to resolving any issues you may face promptly and fairly. This page outlines our grievance redressal mechanism.
Name: Shaik Ashraf Ali
Designation: Grievance Officer
Email: grievance@beamwiz.shop
Phone: 8978063917
Address: BEAMWIZ TECHNOLOGIES PRIVATE LIMITED, 2nd Floor, No 235, 13th Cross Road, Indiranagar 2nd Stage, Hoysala Nagar, Bengaluru, Bengaluru Urban, Karnataka, 560038
Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
You may file a grievance by sending an email to grievance@beamwiz.shop with the following details: your full name and contact information, your order number (if applicable), a clear description of your complaint or concern, any supporting documents, images, or evidence, and your preferred resolution.
| Stage | Timeline |
|---|---|
| Acknowledgement of grievance | Within 48 hours of receipt |
| Investigation and assessment | Within 7 business days |
| Resolution or response | Within 30 days of receipt |
If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate the matter through the following channels: write to the company directors at the registered office address, approach the consumer forum or consumer court as per the Consumer Protection Act, 2019, or file a complaint with the National Consumer Helpline at 1800-11-4000 or consumerhelpline.gov.in.
Our grievance redressal mechanism covers: product quality issues, delivery delays or non-delivery, incorrect or damaged products received, refund delays or disputes, website functionality issues, privacy and data concerns, and any other customer experience issues.
Governing Law: All grievance matters are governed by the laws of India, subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.